Shipping & Delivery
All orders are MADE TO ORDER, meaning we do not have inventory of any kind. (EXCLUDING UPCYCLE PIECES.) When you place your order, we begin creating your pieces stitch by stitch. Every product sold takes 7-10 days (plus shipping) to create depending on any factors that can include, but not limited to;
-Shortage of materials to create your pieces
-Holidays or any days taken off
-A mistake made while creating your piece that cause any setbacks
After successfully placing an order, you should be routed to our thank you page and you should also receive an email via paypal that states your transaction was a success. If you do NOT receive an email and or were re-routed to Krowned's thank you page, your order may either be taking longer to process, the order was incomplete, or your browser may be frozen.
All domestic orders ship within the United states (48) (CALCULATED AT CHECKOUT). Orders to Hawaii and Alaska ship First class (CALCULATED AT CHECKOUT.)
Orders will be shipped via USPS, which will take approximately 5-18 business days to be delivered
NOTE: All orders are made by hand as they are ordered. For this reason, an additional 2-7 Days may be added to your order.
Shipments over $250 will require signature upon delivery.
International orders are shipped via USPS standard international mailing (CALCULATED AT CHECKOUT), which will take approximately 7-21 business days to be delivered (this does not include the processing/creation period. An additional range between 2-14 days may be applied).
Or piece(s) created for an individual/company/brand, are created to the specifications and preferences of the customer. We reserve the right to deny any creation of a piece for any reason. All measurements/cuts are final and are not the responsibility of Krowned if the customer is unhappy with the final product. Alterations can be performed to garments to meet expectations but is up to Krowned to determine the possibility. All kustom orders are subject to price inflation, depending on demands. At any time, additional fees may be applied to final invoice for any unseen or unexpected costs involving the order. All orders take 15-30 days to be completed, depending on needs or amount of work needed to be done. All orders are on a order by order basis. We will do our best to create pieces that hold their quality over the duration of the products life. repairs are also included in all kustom orders, with the added fee of shipping costs being covered by the customer. All sales are final and invoices must be paid on time and in full, unless otherwise stated by Krowned. Returns are possible but are determined by Krowned. We reserve the right to deny a return for any reason. These are one of a kind pieces that take a lot of time and effort to create, we ask that you understand the complexities of this process and adhere to our terms.
Kustom orders cannot be returned. All sales are final, but we will work with you to adjust any issues with the garment at the request of the customer. All postage and alteration fees will be paid by the customer.
Returns must be sent back within 14 days and in perfect original sale condition, unworn. Tags must not be broken.
We can't refund your original or return postage costs unless product is faulty / incorrect.
*Due to our "made to order" production model, we cannot accept returns that involve personal preference. For items that qualify as "does not fit," the item can be returned with an added fee applied to it for alterations.
To download a returns form simply Click here
Print this off, fill it in and include it in your return.
All orders are case by case.
Copyright & Trademarking
The materials contained in this site are protected by applicable copyright and trademark law. Any unauthorized use of the materials appearing in this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. © 2020 KROWNED CLOTHING CO. All rights reserved. All materials appearing anywhere in this site are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by KROWNED CLOTHING CO. None of the materials may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without KROWNED CLOTHING CO.'s prior written permission. The trademarks, service marks, logos and graphics (the “Trademarks”) appearing anywhere in this site are the registered and/or unregistered Trademarks of KROWNED CLOTHING CO. Other product names used in this publication are for identification purposes only and may be trademarks of their respective companies. No license or right is granted by implication, estoppel or any other means to use any trademark appearing on KROWNED CLOTHING CO.’s Internet site.
Payment, Pricing & Promotions
We accept Visa, MasterCard, and American Express credit card payments as well as PayPal payments.
We do NOT accept personal checks, money orders or direct bank transfers.
All prices listed are accurate to the best of our ability. In the rare case an item is mis-listed, KROWNED CLOTHING CO. reserves the right to refuse to sell the item at the listed price.
Correction of Errors and Inaccuracies
The information on the site may contain typographical errors or inaccuracies and may not be complete or current. Krowned Clothing Co. therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time with or without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing, product availability, or otherwise.
Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.
We have made efforts to display accurately the colors of products that appear at the Site. However, as the actual colors you see will depend on your monitor and/or other technological circumstance, we cannot and do not guarantee that your monitor's display of any color will be accurate.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all US national laws and requirements for user privacy.
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
Resources & Further Information